How To Apply Online
Up to 3 years credit is available on all orders over £850 , all you need to pay is a minimum 10% deposit – you can pay more if you wish. When buying online, simply follow the easy steps during Checkout. If you’re buying over the phone, our team will explain your options.
As you progress through Checkout, if you select Monthly payments we’ll ask you to confirm your deposit and repayment period. When you confirm your order, your deposit payment will be charged. You will then be taken to Duologi's website to complete your credit application. Please note, your order will only be processed once your credit application has been accepted.
The table below shows Payment Term and Apr for Credit.
Payment term APR
- 12 Months %0
- 24 Months %9.9 Order Over > 3350 APR %0
- 36 Months %9.9
- 48 Months %9.9
- 60 Months %9.9
36 months 9.9%APR representative of interest bearing finance.
The table below shows you how much the monthly repayments will be based on the total order value.
Cash Price £1000
Loan Amount £900
36 monthly repayments of £28.83
Interest rate 9.9% per annum fixed
Total term of loan agreement 36 months
APR representative 9.9%
Total amount payable £1137.88
RUBEZA Limited (FRN: 948985) is an Appointed Representative of Novuna is a trading name of Mitsubishi HC Capital (UK) PLC which is a limited company registered in the UK under number 1630491 at the registered address Hitachi Capital House, Thorpe Road, Staines-upon-Thames, Surrey, TW18 3HP, United Kingdom. Authorised and regulated by the Financial Conduct Authority , FCA : 704348
The permissions of Novuna is a trading name of Mitsubishi HC Capital (UK) PLC as a Principal firm allow RUBEZA Limited to undertake credit broking. RUBEZA Limited act as a credit broker not a lender and we may be paid a fee based on the total amount of credit provided, calculated as a percentage of the balance financed. You will not pay more as a result of our commission arrangements.
Credit subject to status and affordability. Terms & Conditions Apply. RUBEZA LTD
trading as RUBEZA ; is a credit broker and is Authorised and Regulated by the Financial Conduct Authority.
Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and
regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed
Credit subject to status and affordability. Terms & Conditions Apply. Credit is provided by Novuna Personal Finance, a
trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial
Services Register no. 704348. The register can be accessed through http://www.fca.org.uk
How do I choose to PaybyFinance?
Just select the finance option on the checkout page.
Who is eligible to apply for online finance?
To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an
income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.
Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren't excluded from applying
under their own names; however the employment details of your spouse / partner will be required in order to process
When do my repayments start?
Your monthly repayments will begin one month after your purchase has been delivered. For Buy Now Pay Later
agreements the monthly repayments will start 12> months after the agreement has been signed.
Are there any arrangement fees or hidden extras for credit?
No. There are no arrangement fees or hidden extras.
Applying for online finance
Applying for online finance couldn't be easier or more convenient. When you buy online from ; RUBEZA LTD trading as RUBEZA ; you have the choice of applying for finance by adding your
purchase to the shopping basket, selecting the finance option, and completing an online application form. Just follow
the simple instructions, entering your personal details as required and we'll do the rest.
The whole process only takes a few minutes and is simple and secure. Once your finance application is approved, you
will then be advised of how to sign the finance agreement and you will also receive an email confirming these details.
Please read the agreement carefully checking that all the details are correct, then either electronically sign the
agreement or print and sign the agreement in both boxes. Post the signed agreement to the address shown on the
covering letter of the agreement.
Following receipt of your finance agreement and a few additional checks, your goods will be dispatched.
How quickly will my finance application be approved?
All finance decisions will be made within 60 seconds. Once you are approved, we will contact you (during working
hours Monday to Friday) to arrange delivery. If you your application is referred Novuna’s Underwriting Team will
review your application and may request some further information from you before making their decision.
Once my application is approved, what happens next?
Within minutes of your application being approved, you will be presented with the options to either e-sign or print and
return your finance agreement.
If you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. You should read the
agreement carefully before clicking all the relevant sections agreeing to its terms.
Once you have agreed to the terms of the finance agreement RUBEZA trading as
RUBEZA LTD will be notified and you need do nothing more.
If you choose to print and return your agreement you should print the agreement, read it carefully and then sign the
document following the instructions on the covering letter. This signed document should then be posted to the address
shown on the covering letter of the finance agreement.
Note that products will not be allocated to your order until your completed and signed agreement is returned and
received by Novuna Personal Finance. Shipment of your goods will follow soon after your agreement has been
returned and received.
Will you credit score me and if so, what does this mean?
Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This
technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.
This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring
does not discriminate on the grounds of sex, race, religion or disability.
If you decline my application, what is the reason?
In addition to credit scoring, Novuna also takes into account confirmation of your identity, validation of certain
application details, existing commitments and information held at the credit reference agencies. Though Novuna is
unable to provide you with a main reason for declining your application, it is usually based on one, or a combination of
- Your credit score (please note that every finance company will score you differently)
- Adverse credit reference agency information
- You are considered to be overcommitted
- You are aged under 18
- Your existing account performance with other lenders
What type of information do credit reference agencies hold about me?
Some of the information is public information, for example electoral roll, County Court Judgments and bankruptcies.
Other lenders may also file information about accounts you hold with them for instance this could include your
payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search
has been undertaken, will also be filed, although the result of the request is not recorded.
How do I obtain a copy of this information?
Send a request to the relevant credit reference agency, together with details of all addresses at which you have lived
over the last 6 years:
- Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF
- Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
- TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ
The above listed agencies will provide details of information relating to these addresses. If you believe that the
information is incorrect, you can ask the agency to correct it.
If my application is not successful, can I re-apply?
Yes. We acknowledge that circumstances change and just because a previous application has been refused, it does
not mean that a further request will automatically be turned down. We do suggest however, that you leave at least 6
months between applications.
Can I request delivery to an address other than my home?
In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home
address of the applicant.
What is APR and Rate of Interest?
The 'rate of interest' is the cost you will pay each year to borrow the money, expressed as a percentage rate. It does
not reflect fees or any other charges. The 'APR'is a broader measure of the cost of borrowing than the interest rate.
The APR reflects the interest rate, and other charges that you pay to get the loan. The FCA description of any APR is
"APR stands for the Annual Percentage Rate of charge. You can use it to compare different credit and loan offers. The
APR takes into account not just the interest on the loan but also other charges you have to pay, for example, any
arrangement fee. All lenders have to tell you what their APR is before you sign an agreement. It will vary from lender
On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;
Phone: 0800 955 0028
Address: Rubeza - Unit 1A Albion Works Brierley Hill DY5 3SZ
If your complaint relates to your finance agreement
If your complaint relates to the finance linked to your purchase you can still let us
know about this, but we will forward it on to your credit provider Novuna. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can't reach an agreement
If you are not satisfied with Novuna’s response to your complaint relating to the
finance agreement, you may be able to refer the matter to the Financial Ombudsman
Service. You must contact them within six months of the date of Novuna’s final
response letter to you.
They can be contacted in the following ways:
- Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Telephone: 0300 123 9 123
- E-mail: firstname.lastname@example.org
Further details can be found on the Financial Ombudsman Service