General FAQ

   How can I contact you?

You can visit our contact us page.

 

 Do you have a store?

Unfortunately we have only online store for now. You can read Rubeza's Reviews at decision phase and visit our Returns and Refunds page.

 

Do you comply with the scope of the Modern Slavery Statement of UK Government?

We fully comply with this agreement. We act transparent in this regard and take all precautions to avoid slavery. Also, all of us partners and our supply chains fully comply with Modern Slavery Statement.

In addition to these,

  • We have zero tolerance of any threat of physical or sexual violence, harassment against employees and their family.
  • Our policies are clearly defined and communicated to all employees.
  • We do not exceed normal working hours.
  • Employees are not forced to work in excess of the number of hours permitted in law.

 

How secure is shopping on Rubeza?

It’s crucial for us that you can shop on our website in complete confidence. That’s why we use in the most advanced website security tools and work with security experts to provide all the protection you need.

 

  What is your cancellation policy?

We’re sorry to hear that. You can send an email for cancellation of your order to returns@rubeza.com 

For more information: Returns & Cancellations

 

How is Rubeza supporting its brands and suppliers?

We are privileged to work with some of the world’s finest brands, unfortunately all of us affected by Covid-19. We intend to be as supportive as possible to our valued partners during these severe epidemic. We try to being more flexible and understanding to suppliers than ever before.

 

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