Returns & Refunds policy

After Your Order 

You have 2 days cooling off periods after your order , during 2 days you can cancel and you can get full refund , after 2 days “3th day” we started to process your order any cancellations subject to %15 Re-Stocking Fee for per item , if you booked your delivery and your delivery in due in 7 days delivery fee £99 will be deducted from your funds.

After Delivery 

We’re confident that you and your Rubeza products will have a long and happy life together, but we offer you our 14 Day Return Policy just to make sure. This return policy applies to UK Mainland ONLY and is subject to the conditions set out below. We don’t offer any return / refund on international orders.

Deductions to your refund may apply, please see table below*.

Here’s how our 14 day return works:

• Your return period  starts from the day of delivery (so you receive it on "Day 1"). We’re sure it’ll be love at first sight, so take this time to get well acquainted.

• What’s not to love? If you’re a match made in heaven, then no further action is needed. The products is yours for keeps.

•If you are not fully satisfied with your purchase, you can return your undamaged products to the our adress within 14 calendar days from the time you receive you for a refund. A 35% open box fee will be assessed on any opened unit (per unit). A 25% restocking fee will be assessed on closed box returns (per unit). Please email us info@rubeza.com or call 08009550028 to request a return.

Our collection costs are £275 for anywhere in the Mainland UK , if you send with your own delivery service with original package you will get partial refund after %25 re-stocking fee is deducted.

Please note the following important conditions apply to the 14 day trial:

• We do not accept returns under this policy on damaged items (e.g. products that are ripped, torn, marked, soiled, worn or with other defects) where this damage was not caused by us.
• We do not accept returns on orders where the 14 day return period has already been used against a prior purchase for the same customer.
• When returning a product, please repack the order in its original boxes . You may use alternative packaging if the original packaging is not available, but you will be deducted %25 Re-stocking fee from any refund.It is your responsibility to ensure that the returned products are adequately protected and arrive back in a resalable condition before we issue any refund.
• We do not accept returns when we suspect any dishonesty, misrepresentation or misconduct on your part.

• 14 days to return any unwanted goods , 30 days to inform you about damaged or faulty goods to which customers also have a right of return.

How much do collections cost?

Our collection costs are free for anywhere in the UK. 

How long will my refund take ?