Returns & Refunds policy

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Returns and Cancellations (Not Due To Damage)

  • If you are unhappy with your purchase, please contact us within 30 days to request an RMA please clicking returns.rubeza.com  ,if you need more information mail us , info@rubeza.com ..
  • We do ask that any goods that are in sealed packaging are clearly visible without the need to open the packaging.
  • Our policy lasts 30 days. If 30 days have gone by since your receipt of goods, unfortunately we can’t offer you a refund or exchange
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund
  • If you are returning an unwanted item it must not be damaged or marked.

 How soon will I get my refund ?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.


 Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@rubeza.com.

We make sure the customer is 100% pleased. Our team ensures that orders are perfectly packaged to minimize room for damage,
check for the correct item and that it is shipped on time.

 If Your Item Arrives Broken Please Follow Instructions Below:

  • Inspect all shipments upon arrival and before signing delivery receipts.
  • We must be notified of any items that arrive damaged within 48hrs of receipt of goods.
  • Damaged items cannot be returned after 30 days of receipt of goods
What is your returns address?
The address you need to return any items to is:
Rubeza LTD
Unit-17 
Angel St
Dudley 
DY1 1TA

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