Returns & Refunds policy – RUBEZA

Returns & Refunds policy

 

We’re confident that you and your Rubeza products will have a long and happy life together, but we offer you our 14 Day Trial just to make sure. This trial applies to UK Mainland ONLY and is subject to the conditions set out below.

Deductions to your refund may apply, please see table below*.

Here’s how our 14 day trial works:

• Your trial starts from the day of delivery (so you receive it on "Day 1"). We’re sure it’ll be love at first sight, so take this time to get well acquainted.

• What’s not to love? If you’re a match made in heaven, then no further action is needed. The sofa is yours for keeps.

• If you do find you’re having teething troubles, you’re able to return your sofa within the 14 days provided that it’s in near-perfect condition and resalable condition. Simply contact us with the subject line 'Order Number X: Return', explaining why you'd like to return your items. Our collection costs are £50 for anywhere in the Mainland UK , if you send with your own delivery service with original package you will get full refund.

*Day of your trial

Deductions

1 to 14 inclusive without our collection service

 Free ( Item Must Be in Original packaging with near-perfect condition and resalable condition. )

1 to 14 inclusive without our collection service

 £25 (if you fail to return the Rubeza product's using the original packaging)

1 to 14 inclusive with our collection service   £50
1 to 14 inclusive with our collection service 
 £75 (if you fail to return the Rubeza product's using the original packaging)

 

Please note the following important conditions apply to the 14 day trial:

  • We do not accept returns under this policy on damaged items (e.g. products that are ripped, torn, marked, soiled, worn or with other defects) where this damage was not caused by us.
  • We do not accept returns on orders where the 14 day trial has already been used against a prior purchase for the same customer.
  • When returning a product, please repack the order in its original boxes . You may use alternative packaging if the original packaging is not available, but you will be deducted £25 from any refund.It is your responsibility to ensure that the returned products are adequately protected and arrive back in a resalable condition before we issue any refund.
  • We do not accept returns when we suspect any dishonesty, misrepresentation or misconduct on your part.
  • 14 days to return any unwanted goods , 30 days to inform you about damaged or faulty goods to which customers also have a right of return.

How much do collections cost?

Our collection costs are £50 for anywhere in the UK. 

How long will my refund take ? 

For security reasons, we can only make refunds to the original payment method you used to place your order.

When will my refund be processed?

When will my refund be processed?

When will it reach my account?

Debit card, HSBC

Up to 3 working days

 Same day

Debit card others (e.g. NatWest)

Up to 3 working days

 Within 3 days

Credit card

Up to 3 working days

Within 2-30 days*

PayPal account

Up to 3 working days

Within 5-7 days

PayPal cards

Up to 3 working days

Typically within 5-7 days** 

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