Returns & Refunds policy

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Returns and Cancellations (Not Due To Damage)

  • If you are unhappy with your purchase, please contact us within 14 days to request an RMA please clicking returns.rubeza.com  ,if you need more information mail us , info@rubeza.com .
  • Please note there will be a 20% restocking fee and the buyer is responsible for all shipping and handling charges.
  • Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.                                                    
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.                                                                            
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

 How soon will I get my refund ?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.


 Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@rubeza.com.

We make sure the customer is 100% pleased. Our team ensures that orders are perfectly packaged to minimize room for damage,
check for the correct item and that it is shipped on time.

 If Your Item Arrives Broken Please Follow Instructions Below:

  • Inspect all shipments upon arrival and before signing delivery receipts.
  • If there is damage, you must refuse the order describe the damage on the delivery receipt
  • Simply write items arrived damaged.
  • If the shipment is accepted and no damage is noted on the receipt, we reserve the right NOT to refund or replace your item/items.            

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