Returns & Refunds policy

----

Returns and Cancellations 

  • If you are unhappy with your purchase, you have free returns within 30 days. please contact us within 30 days to request an RMA please clicking returns.rubeza.com  ,if you need more information mail us , info@rubeza.com ..

--------------------------------------

Picto_Sérénité

  • Free returns within 30 days

    Having doubts is normal, it's a part of life. At RUBEZA we respect your decisions.

    The chosen bathroom products is perfect online, but will it match my decor at home? Will it fit together with my products? What if my partner does not like it....and if I change my mind?

    We offer you to test our products in the comfort of your home for 30 days. If you are satisfied, perfect, we are happy you like it! On the otherhand, if you wish to return it within 30 days, then please contact us. We will collect the products and refund your payment in full. Rubeza accepts all costs.

  • Our policy lasts 30 days. If 30 days have gone by since your receipt of goods, unfortunately we can’t offer you a refund or exchange

--------------------------------------

 How soon will I get my refund ?

  • Once your return is received , we will send you an email to notify you that we have received your returned item.
  • When we received your item , then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

--------------------------------------


 Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@rubeza.com.

--------------------------------------

We make sure the customer is 100% pleased. Our team ensures that orders are perfectly packaged to minimize room for damage,
check for the correct item and that it is shipped on time.

 If Your Item Arrives Broken Please Follow Instructions Below:

  • Inspect all shipments upon arrival and before signing delivery receipts.
  • We must be notified of any items that arrive damaged within 48hrs of receipt of goods.
  • Damaged items cannot be returned after 30 days of receipt of goods

--------------------------------------

What is your returns address?
The address if you need to return any items to is:
Rubeza LTD
Unit-17 
Angel St
Dudley 
DY1 1TA

--------------------------------------

Cart Summary

Your cart is empty