Returns & Refunds policy

Returns for small & Medium items

(Small &Medium : towel , bath robe , cushion  , mirrors  bed linen and other small squishy things)

1. Give us a call on 08009550028 or email to info@rubeza.com request a return within 14 days of accepting your delivery.
2. We will issue you with a (boring but important) Sales Return Number.
3. Our carrier DPD /EVRi will also email you with a return label to print out.
4. Please wrap your item as securely as possible so that everything is tickety-boo when it arrives back at our warehouse.
5. Remember to write your Sales Return Number on the outside of your parcel. This will help us to speed up your refund.
6. Then stick the DPD/EVRi return label on top of your package and take it to your nearest DPD Pickup Shop. With 2,500 locations to choose from you won't have to travel far.

Once you have returned your item we will refund you in full - including the original delivery costs if you are returning your full order. Easy!

Returns for large items

(Sofas, bathroom vanity units and side tables and other large handmade items )

We’re confident that you and your Rubeza products will have a long and happy life together, but we offer you our 14 Day Trial just to make sure. This trial applies to UK Mainland ONLY and is subject to the conditions set out below.

Deductions to your refund may apply, please see table below*.

Here’s how our 14 day trial works:

• Your trial starts from the day of delivery (so you receive it on "Day 1"). We’re sure it’ll be love at first sight, so take this time to get well acquainted.

• What’s not to love? If you’re a match made in heaven, then no further action is needed. The products is yours for keeps.

• If you do find you’re having teething troubles, you’re able to return your products within the 14 days provided that it’s in near-perfect condition and resalable condition. Simply contact us with the subject line 'Order Number X: Return', explaining why you'd like to return your items. Our collection costs are £99 for anywhere in the Mainland UK , if you send with your own delivery service with original package you will get full refund.The original delivery cost won't be reimbursed.

*Day of your trial	Deductions
1 to 14 inclusive without our collection service	Free ( Item Must Be in Original packaging with near-perfect condition and resalable condition. )
1 to 14 inclusive without our collection service	£49 (if you fail to return the Rubeza product using the original packaging charge will apply to per package)
1 to 14 inclusive with our collection service	£99
1 to 14 inclusive with our collection service	£147 (if you fail to return the Rubeza product using the original packaging charge will apply to per package)

 

Please note the following important conditions apply to the 14 day trial:

• We do not accept returns under this policy on damaged items (e.g. products that are ripped, torn, marked, soiled, worn or with other defects) where this damage was not caused by us.
• We do not accept returns on orders where the 14 day trial has already been used against a prior purchase for the same customer.
• When returning a product, please repack the order in its original boxes . You may use alternative packaging if the original packaging is not available, but you will be deducted £49 from any refund.It is your responsibility to ensure that the returned products are adequately protected and arrive back in a resalable condition before we issue any refund.
• We do not accept returns when we suspect any dishonesty, misrepresentation or misconduct on your part.
• 14 days to return any unwanted goods , 30 days to inform you about damaged or faulty goods to which customers also have a right of return.
• A restocking fee may apply to returns that do not meet our eligibility criteria or are initiated outside the specified returns period.

How much do collections cost?

Our collection costs are free for anywhere in the UK. 

How long will my refund take ? 

For security reasons, we can only make refunds to the original payment method you used to place your order.

When will my refund be processed?	When will my refund be processed?	When will it reach my account?
Debit card, HSBC	Up to 3 working days	Same day
Debit card others (e.g. NatWest)	Up to 3 working days	Within 3 days
Credit card	Up to 3 working days	Within 2-30 days*
PayPal account	Up to 3 working days	Within 5-7 days
PayPal cards	Up to 3 working days	Typically within 5-7 days**